85bd Privacy Policy

1. Data We Collect

85bd collects personal data through several channels: directly from you when you register an account or interact with our services, automatically through your use of the platform, and in limited circumstances from trusted third-party sources such as payment processors and identity verification providers. We collect only the data that is genuinely necessary for the purposes described in this policy.

1.1 Registration Data

When you create a 85bd account, we collect the following information:

• Full legal name
• Date of birth (to verify the 18+ age requirement)
• Email address
• Mobile phone number
• Residential address
• Preferred currency (BDT by default for Bangladesh players)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

Before processing your first withdrawal, or where our fraud prevention systems flag a transaction for review, we may request one or more of the following documents:

• Bangladesh National Identity Card (NID) — front and back
• Valid Bangladesh passport (photo page)
• Bangladesh driving licence
• Recent utility bill or bank statement (as proof of residential address, dated within 90 days)
• Proof of ownership for the payment method used (e.g., screenshot of bKash or Nagad wallet registered in your name)

KYC documents are stored securely and processed solely for identity and age verification purposes. They are not shared with any third party except where strictly required by applicable law or regulation.

1.3 Financial Transaction Data

We record details of all deposits and withdrawal transactions on your account, including transaction date and time, amount in BDT (৳), payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard, etc.), and transaction reference numbers. Full payment card numbers are never stored on 85bd servers — tokenisation is handled by our certified payment partners.

1.4 Technical & Usage Data

When you access the 85bd platform, our servers automatically record certain technical information, including your IP address, browser type and version, operating system, device type, referring URL, pages visited and time spent on each, and session timestamps. This data is used for security monitoring, fraud prevention, and aggregate performance analytics.

1.5 Communications Data

If you contact our support team by email, live chat, or any other channel, we retain records of those communications — including the content of your messages — for a period sufficient to resolve your query, maintain quality assurance, and support any subsequent dispute resolution process.

2. How We Use Your Data

85bd uses the personal data we hold to deliver and improve our services, meet our legal obligations, and protect both the platform and its players. The table below summarises our primary data use purposes:

We do not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without the ability for human review. Where automated systems flag an account for review (for example, suspected fraud or underage access), a member of our compliance team will review the flag before any action is taken.

3. Legal Basis for Processing

85bd processes personal data only where a valid legal basis exists. The four legal bases we rely on are:

• Contract performance: Processing is necessary to provide the services you have registered for — including account management, game access, and payment processing.
• Legal obligation: Certain processing activities — particularly KYC identity verification, age verification, and transaction record-keeping — are required by applicable financial regulations and responsible gaming obligations.
• Legitimate interest: We process technical and usage data to operate a secure, reliable platform, prevent fraud, and improve our services. In each case we have assessed that our legitimate interest is not overridden by your privacy rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only on the basis of your explicit consent, which you may withdraw at any time.

4. Cookies & Tracking

The 85bd platform uses cookies — small text files placed on your device — to support core platform functionality and to gather aggregate usage statistics. We do not use third-party advertising cookies, retargeting pixels, or cross-site behavioural tracking.

4.1 Essential Cookies

Essential cookies are required for the platform to function correctly. They maintain your login session, remember your game state, store your language and currency preferences, and protect against cross-site request forgery (CSRF). These cookies cannot be disabled without impairing your ability to use the platform.

4.2 Analytics Cookies

With your consent, we use first-party analytics cookies to measure aggregate page performance — such as which game categories are most visited and where users encounter navigation difficulties. This data is used solely to improve the 85bd experience and is never shared with advertising networks. Analytics cookies can be declined without affecting your ability to use the platform.

4.3 Cookie Retention

Session cookies are deleted automatically when you close your browser. Persistent preference cookies expire after 90 days of inactivity. You can clear all cookies stored by 85bd at any time through your browser settings. Clearing essential cookies will log you out of your account.

5. Data Sharing & Third Parties

85bd does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

5.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary payment and identity data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card scheme providers operating Visa and Mastercard processing. Each of these partners operates under their own privacy policies and data security standards. 85bd requires that all payment partners maintain a level of data protection equivalent to our own standards.

5.2 Identity Verification Providers

KYC identity documents may be processed by a third-party identity verification service to support automated document authentication. Any such provider is contractually bound to process documents solely for verification purposes and to delete source documents within a defined period following verification completion.

5.3 Technology & Game Providers

Game studios and live casino providers — such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe — may receive a pseudonymous player identifier to facilitate game session management and calculate game outcomes. These providers do not receive your full name, contact details, or financial information.

5.4 Legal & Regulatory Disclosure

We may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent or detect a crime (including money laundering and fraud). In such cases, we disclose only the data specifically requested and provide it in the format required by the relevant authority.

6. Data Retention

85bd retains personal data for as long as necessary to fulfil the purposes described in this policy, or to meet applicable legal and regulatory retention obligations. The following retention periods apply:

• Active account data (name, contact details, preferences): Retained for the lifetime of your account, plus a period of up to 5 years following permanent account closure to support any post-closure dispute resolution or regulatory inquiry.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping obligations.
• KYC documents (NID, passport scans): Retained for 5 years from account closure. Source document images are deleted from active systems after successful verification; only the verification outcome and a reference identifier are retained during the active account period.
• Customer support communications: Retained for 2 years from the date of the final communication in each support thread.
• Technical/server logs: Retained for a rolling 12-month period for security and fraud investigation purposes, then deleted.
• Marketing consent records: Retained for the duration of your consent status plus 2 years to support audit of consent history.

When data reaches the end of its applicable retention period, it is either securely deleted from our systems or irreversibly anonymised so that it can no longer be linked to you as an individual.

7. Your Privacy Rights

As a player on the 85bd platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all privacy rights requests within 30 calendar days.

7.1 Right of Access

You have the right to request a copy of the personal data 85bd holds about you. We will provide this information in a clear, structured format. Where the volume of data is significant, we may provide it in stages, with the first response delivered within 30 days.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For basic account details such as email address or phone number, you can make changes directly through your account profile settings without contacting support.

7.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is not absolute: where we are required to retain data by law (for example, transaction records retained for regulatory compliance), we cannot fulfil an erasure request for that specific data.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified. During a restriction period, we will continue to store your data but will not process it for other purposes without your consent.

7.5 Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) for transfer to another service provider.

7.6 Right to Object

You have the right to object to processing carried out on the basis of legitimate interest, including profiling for game personalisation. You also have an unconditional right to object to direct marketing at any time. To opt out of marketing communications, use the unsubscribe link in any marketing email we send, or update your communication preferences in your account settings.

8. Data Security Measures

85bd takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

8.1 Technical Safeguards

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers.
• At-rest encryption for sensitive data fields stored in our databases, including identity document references and financial identifiers.
• Password hashing using industry-standard one-way algorithms — your password is never stored in plain text and cannot be retrieved even by 85bd staff.
• Multi-factor authentication (MFA) available for your player account to add a second layer of login security beyond your password.
• Automated intrusion detection systems that monitor for unusual access patterns and alert our security team in real time.
• Regular penetration testing conducted by independent security professionals to identify and remediate vulnerabilities before they can be exploited.

8.2 Organisational Safeguards

• Access to personal data is restricted on a strict need-to-know basis. Staff who do not require access to specific data categories as part of their role cannot access it.
• All staff with access to personal data receive regular data protection training and are bound by confidentiality obligations.
• Third-party service providers who process data on our behalf are subject to contractual data processing agreements that specify security standards, processing limitations, and breach notification obligations.

8.3 Data Breach Response

Despite best efforts, no platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 85bd will notify affected players without undue delay. Our security team operates a documented incident response plan and conducts post-incident reviews following any security event.